This text defines the basic rules that will be followed by Nenad Čorokalo PR Woolnia knit (hereinafter: Seller) and the end user of the store (hereinafter: the Customer) to ensure successful completion of sales transactions through Web store on the Website www.woolnia.com
Every order/purchase of goods made through a web store is binding upon the Seller and the Customer at the same time, and cannot be canceled or changed without the prior agreement of both parties.
The Customer undertakes to follow the following steps during the ordering/purchase of the goods through the Seller’s Web store:
1. Product selection
2. Choosing the right size and quantity of the product
3. Registration or entering personal data
5. Order completion
6. Payment through the selected payment method
7. Delivery of the goods
The Seller is obliged, upon receipt of the order, to send an E-mail to the Customer with an order confirmation containing the designation (model), color, price and the quantity of ordered products, the total amount for payment, the chosen payment method and delivery, as well as the delivery address details specified by the Customer.
Bearing in mind that all Woolnia products are hand-made, the time required for their production is about 10 working days, with possible deviations from the stated deadline. The Seller undertakes to notify the Customer as soon as the ordered/purchased product has been made, and to send the goods within 24 hours as of the date of production.
The Customer is obliged to provide the Seller with the exact information for delivery of the goods (name and surname, full delivery address, contact telephone and E-mail of the Customer). If the Customer provides incorrect or incomplete information, the Seller cannot be held liable for problems in the delivery or taking over the ordered goods. In addition, the Seller shall not be liable for any problems arising from the delivery by the authorized courier service nor any problems arising from (non)acceptance of the goods by the Customer. In such cases, if the goods are returned to the Seller’s address as undelivered, the Seller shall also be entitled to charge the costs of failed delivery (dispatch) of the goods to the Customer on the occasion of the next attempt of delivery.
In case the Customer makes a payment of an amount less than the total amount of the purchase order, it will be considered that the purchase is not completed and the paid amount will be returned to the Customer.
When taking over goods, the Customer is obliged to check the quality and condition of the delivered goods.
If there are visible damages on the package in the form of torn parts or dents, the Customer is obliged to request the opening of the package in the presence of courier. If it is established on that occasion that the products are damaged, a claim report shall be made.
Any claims shall be settled in accordance with the Terms for Claim Submission and Return of the Goods. You can find out about the Terms for Claim Submission and Return of the Goods here.
For all disputes between the Seller and the Customer which cannot be settled by mutual agreement and in the spirit of good cooperation, the Court in Belgrade shall have jurisdiction.
The Customer information is considered confidential and shall not be transferred to third parties.
Nenad Čorokalo PR Woolnia knit